Maintenance reform policy
IV. Maintenance and restructuring policy
1. When the need arises for repairing the product, customers may contact APT partners or sales staff who are to fill in the maintenance request form and forward the product to the APT Post-sales Service Center (alternatively, the product can be forwarded directly to the factory with the consent of the Post-sales manager). Our electrical engineers are to repair the defective product before returning it to the customer. All repair and maintenance shall be free of charge if relating to quality issues during the warranty period. Any non-quality issues or maintenance beyond the warranty period, appropriate fees shall be charged according to fee standards.
2. For any replacement or exchange beyond the exchange period, any non-conventional models or non-standard customized products, customers may apply for restructuring process which shall be subject to fees for repair and maintenance.